Privacy Policy
Effective Date: 03/06/2025
At SilvaFlow, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services. By using our website, you consent to the practices outlined in this policy.
1. Information We Collect
We collect the following personal information from users:
Name
Email Address
Phone Number
Payment Information
Business Address
2. How We Collect Information
SilvaFlow collects personal data through:
Account Registrations: When you create an account with us.
Contact Forms: When you contact us for inquiries or support.
Payment Processing: When you make a purchase or process transactions.
Cookies: We do not use cookies to collect information.
3. How We Use Your Information
We use the collected information for the following purposes:
Account Management: To create and manage your account.
Customer Support: To provide assistance and address inquiries.
Payment Processing: To process transactions securely.
Marketing: To send marketing communications (you can opt out anytime).
Improving Services: To enhance our services and user experience.
4. Data Sharing
We do not share your personal data with third parties.
5. User Rights
You have the following rights regarding your personal data:
Access: You can request access to the personal data we hold about you.
Correction: You can request corrections to your personal data if it is inaccurate.
Deletion: You can request the deletion of your personal data.
Opting Out: You can opt out of marketing emails and SMS communications by following the unsubscribe instructions in our messages.
To exercise these rights, please contact us via the contact methods provided below. We will respond to your request within 30 days, as required by law.
6. Data Security
We implement the following security measures to protect your personal data:
Encryption: Your data is encrypted to protect it during transmission.
Secure Payment Processing: We use secure payment gateways to protect your payment information.
Access Controls: We restrict access to personal data to authorized personnel only.
Two-Step Verification: We use two-step verification for added security on your account.
SSL Certificates: We use SSL certificates to secure data transmission between your device and our website.
Regular Security Audits: We conduct periodic audits to ensure that our security protocols are up to date.
7. California Privacy Rights
If you are a resident of California, you have additional rights under the
California Consumer Privacy Act (CCPA)
. These rights include:
Right to Know: You can request the categories and specific pieces of personal data we have collected about you.Right to Delete: You can request that we delete your personal data, subject to certain exceptions.Right to Opt-Out: You have the right to opt-out of the sale of your personal data (if applicable). We do not sell your data.Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise any of these rights, please contact us via the contact methods provided below.
8. International Data Transfers
If you are located outside the United States, please be aware that your personal data may be transferred to and processed in the United States. By using our services, you consent to this transfer. We take steps to ensure your data is protected in accordance with applicable data protection laws.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. This means we may retain your personal data for as long as your account is active, for legitimate business purposes, or as required to comply with legal obligations.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect as soon as it is posted. We will also notify you of any material changes via email, if applicable.
11. Third-Party Links
Our website may contain links to third-party websites. SilvaFlow is not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.
12. Children’s Privacy
SilvaFlow does not knowingly collect personal information from children under the age of 13. Our website and services are intended for users aged 18 and older. If you believe we have inadvertently collected information from a child under 13, please contact us so we can take appropriate action.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or would like to exercise your rights, please contact us via:
