Effective Date: 03/06/2025

Welcome to SilvaFlow, a software and service provider. By using our website and services, you agree to the following Terms and Conditions ("Terms"). Please read these Terms carefully.

1. Acceptance of Terms

By accessing or using SilvaFlow's website and services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you are prohibited from using our services.

2. Services Provided

We provide software and services that include but are not limited to Google review management, automated call and text responses, and text messaging services.

3. Account Creation and Responsibilities

To use our services, you must create an account. You agree to provide accurate and complete information during account creation and update your information as necessary. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

4. Subscription and Payment

Our services are offered on a monthly subscription basis. You agree to pay all subscription fees promptly. If you wish to cancel, you must provide a 48-hour notice before the next billing cycle. Failure to cancel in time may result in a charge for the upcoming month. We will refund charges if you are mischarged due to discontinuation of services.

5. Use of Software and Services

You may not transfer or resell our software or services. You may only add staff to your account, not transfer your account to other users or services.

6. Refund and Cancellation Policy

We offer refunds for mischarges. To request a refund, contact us at [email protected]

Cancellations must be made with a 48-hour notice before the next billing cycle to avoid charges for the upcoming month.

7. Disclaimers and Limitation of Liability

We are not liable for any negative feedback from your customers, financial issues you may face, data loss, or software bugs. By using our services, you accept these risks. We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our services. Our total liability is limited to the amount paid by you in the last 12 months.

8. Third-Party Services

Our services may include third-party integrations such as GoHighLevel. These third parties may have their own terms and conditions. We are not responsible for any third-party services and their impact on your use of our services.

9. Privacy and Data Protection

We value your privacy and protect the personal data you provide. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using our services, you consent to the collection and use of your data as outlined in the Privacy Policy.

10. User Conduct and Acceptable Use

You agree to use our services only for lawful purposes. You may not:

Engage in illegal activities or promote illegal conduct. Send spam, unsolicited messages, or engage in harassment. Use our services to infringe upon the rights of others. Use our software for any malicious, harmful, or disruptive activities.

11. Intellectual Property

All software, code, designs, trademarks, and other intellectual property provided by SilvaFlow are owned by us or licensed to us. By using our services, you are granted a limited, non-transferable license to use the software and services for the intended purposes outlined in these Terms.

12. Termination of Accounts

We reserve the right to suspend or terminate your account if you violate these Terms or for any other reason at our discretion. You may terminate your account at any time, but your obligations for payment and any applicable fees will remain in effect until termination.

13. Force Majeure

We are not liable for failure to perform services due to circumstances beyond our control, including but not limited to natural disasters, pandemics, or technical failures.

14. Indemnification

You agree to indemnify, defend, and hold harmless SilvaFlow and its affiliates from any claims, damages, or liabilities arising out of your use of the services, violation of these Terms, or infringement of any third-party rights.

15. Changes to Terms

We may update or modify these Terms at any time. Any changes will be posted on our website, and it is your responsibility to review these updates periodically.

16. Dispute Resolution

Any legal disputes arising from these Terms will be resolved in the courts located in Connecticut, in accordance with the laws of the state. Before initiating legal action, we recommend attempting to resolve disputes through negotiation.

17. Governing Law

These Terms are governed by the laws of the State of Connecticut, USA.

18. Compliance with Laws

You agree to comply with all applicable federal, state, and local laws and regulations when using our services.

19. Subscription and Pricing Adjustments

We may modify subscription prices or change the services offered at any time. You will be notified in advance of any price changes.

20. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Contact us